Guarantee Policy

All reservations must be guaranteed either by valid credit card or by prepayment of a deposit.

Cancellation and Refund Policy

For most reservations, our Standard Policy permits cancellations without penalty until 48 hours prior to 3 p.m. of the scheduled arrival day. Cancellations that occur after that time will be charged one night’s room and tax. Please note, however, that there may be stricter cancellation rules for special rates and special events. All UT Home football games apply a 30-day cancellation policy. Please refer to your reservation details or call the hotel with any cancellation-related questions.

Changes to reservations are considered cancellations and re-bookings.

Guest Policy

The minimum age to reserve a guestroom is 21 years old. A person of the minimum age requirement must be present at check-in and become a registered guest in the room.

Pet Policy

The Oliver Hotel is a dog-friendly establishment. A $100 pet fee per reservation per pet will be applicable. Dogs only are allowed. Please call our front desk team for updated information on our pet policy.


We gladly offer valet parking priced at $35 plus tax per night, or you can self-park in Market Square Garage.

Terms & Conditions

Check-in after 3:00 p.m. Check-out before 11:00 a.m. Property is completely non-smoking.

Additional Charges

Late Checkout — Based on availability. Half room night charge for up to 3-5 hours, full night charge after 5 hours.